Returns & Exchanges

Your satisfaction is our priority. Please read our returns and exchange policy carefully.

Return Eligibility

Due to the nature of food products and health supplements, we have specific guidelines for returns and exchanges to ensure product safety and quality.

Returnable Items

We accept returns in the following circumstances:

• Damaged Products: Items received with physical damage, broken packaging, or crushed contents
• Wrong Items: If you receive a product different from what you ordered
• Expired Products: Products past their best-before or expiration date
• Defective Products: Items with manufacturing defects or quality issues
• Tampered Packaging: Products with opened, torn, or compromised packaging upon delivery
• Missing Items: If items from your order are missing

Return Timeframe

Exchange Policy

We are happy to exchange products in the following situations:

When Exchanges are Available:

• You received the wrong product variant (e.g., wrong weight or variety)
• The product is damaged or defective
• You prefer a different product of equal or higher value

How to Initiate a Return or Exchange

Refund Policy

Refund Methods:

• Original Payment Method: Refunds will be credited to the same payment method used during purchase
• Store Credit: Optional faster processing as store credit for future purchases
• Bank Transfer: Available upon request with bank account details

Refund Processing Time:

• Online Payments (Card/UPI/Wallet): 7-10 business days
• Cash on Delivery: Bank transfer within 7-10 business days after return verification
• Store Credit: Immediate upon return approval

Return Shipping

Who Pays for Return Shipping?

• Our Error: We cover all return shipping costs for damaged, defective, wrong, or expired items
• Customer Error: Customer bears return shipping costs for items ordered incorrectly or unwanted (if return is approved)
• Exchanges: We typically cover shipping for the replacement item

Special Product Considerations

Shilajit & Supplements:

Due to the nature of health supplements, returns are only accepted if:

• The product seal is unbroken
• Product is damaged, expired, or defective
• Wrong product was shipped

Kesar (Saffron):

Given the high value and delicate nature of saffron:

• Returns accepted only for damaged or wrong items
• Original packaging must be completely intact
• Quality verification may be required

Dry Fruits & Nuts:

Fresh and hygienically packed. Returns accepted for:

• Damaged or spoiled products
• Contamination or foreign objects found
• Expired or near-expiry items

Quality Assurance

Customer Responsibilities

To ensure smooth returns and exchanges, please:

• Inspect your order immediately upon delivery
• Report issues within the specified timeframe (48 hours)
• Provide accurate information and documentation
• Keep products in original condition until return is approved
• Store products properly according to instructions
• Be available for return pickup as scheduled

Cancellations

Before Shipment:

• Orders can be cancelled free of charge within 24 hours of placement
• Full refund will be processed to the original payment method
• Contact us immediately to cancel your order

After Shipment:

• Orders cannot be cancelled once shipped
• You may refuse delivery and initiate a return
• Standard return policy and processing times apply

Exceptions & Special Cases

In certain circumstances, we may make exceptions to our standard policy:

• Medical emergencies or health reactions (with doctor's note)
• Extended return windows during festivals and sale periods
• Bulk order issues handled on a case-by-case basis
• Subscription or recurring order adjustments

Please contact our customer service team to discuss special circumstances.

Dispute Resolution

If you're unsatisfied with our resolution:

1. Request to speak with a supervisor or manager
2. Escalate the issue in writing to our customer service email
3. We'll review and respond within 48-72 hours
4. Our goal is always to reach a fair and satisfactory solution