Privacy Policy

Welcome to Nyeneavorganics. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, including organic and non-organic spices, shilajit, kesar (saffron), dry fruits, and nuts.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing address, and shipping address
• Payment Information: Credit/debit card details or other payment information (processed securely through our payment processors)
• Order Information: Details about the products you purchase, order history, and preferences
• Communication Data: Information from your correspondence with us, including customer service inquiries and feedback
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, deliveries, and account
• Providing customer support and responding to your inquiries
• Improving our products and services
• Sending promotional materials and updates (with your consent)
• Analyzing website usage and trends to enhance user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers, hosting services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

10. International Users

If you are accessing our website from outside India, please note that your information may be transferred to and processed in India. By using our services, you consent to this transfer and processing.