Terms and Conditions

1. General Information

Nyeneavorganics we operates an e-commerce platform selling organic and non-organic spices, shilajit, kesar (saffron), dry fruits, and nuts. These Terms and Conditions govern your use of our website and the purchase of our products.

Business Name: Nyeneavorganics
Website: nyeneavorganics.com
Contact: (+91) - 9797789429  

2. Acceptance of Terms

By placing an order on our website, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into a binding contract
• All information provided by you is accurate and complete
• You will use the website in accordance with these terms and applicable laws

3. Products and Pricing

3.1 Product Information

We strive to provide accurate descriptions and images of our products. However:

• Colors and appearance may vary slightly from images due to screen settings
• Product weights and measurements are approximate
• We reserve the right to modify product specifications without notice
• Organic products are certified and clearly labeled as such

3.2 Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without prior notice
• The price charged will be the price displayed at the time of order placement
• We reserve the right to correct pricing errors
• Applicable taxes will be added as per government regulations

3.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after your order, we will notify you promptly and offer a refund or suitable alternative.

4. Orders and Payment

4.1 Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline any order. Order confirmation does not guarantee acceptance.

4.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• Net Banking
• UPI
• Digital Wallets
• Cash on Delivery (where available)

4.3 Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete payment card information on our servers.

5. Shipping and Delivery

5.1 Shipping Policy

• We ship across India and [specify if international shipping is available]
• Shipping charges are calculated based on weight, destination, and delivery speed
• Estimated delivery times are provided at checkout but are not guaranteed
• We are not responsible for delays caused by courier services or force majeure events

5.2 Delivery

• Please ensure the shipping address provided is accurate and complete
• Someone must be available to receive the delivery
• Risk of loss passes to you upon delivery
• Failed delivery attempts may result in return to sender and additional charges

5.3 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

6. Returns, Refunds, and Cancellations

6.1 Return Policy

Due to the nature of food products, returns are accepted only in the following cases:

• Products received are damaged or defective
• Wrong products delivered
• Products are past their expiration date
• Package is tampered with or opened

Returns must be initiated within 48 hours of delivery with photographic evidence.

6.2 Non-Returnable Items

• Products opened or used by the customer
• Products without original packaging
• Products damaged due to mishandling by the customer

6.3 Refund Policy

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

6.4 Cancellation Policy

• Orders can be cancelled within 24 hours of placement
• Once the order is shipped, cancellation is not possible
• To cancel, contact us immediately at [Your Contact Email/Phone]

7. Product Quality and Safety

We ensure that all our products meet quality and safety standards:

• Products are sourced from certified suppliers
• Organic products carry valid organic certifications
• All products are stored in hygienic, temperature-controlled conditions
• Expiration dates are clearly marked on products
• FSSAI (Food Safety and Standards Authority of India) compliance maintained

8. User Accounts

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these terms

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Nyeneavorganics and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or brand name without authorization
• Extract data through automated means (scraping)

10. Prohibited Uses

You agree not to use our website for:

• Any unlawful purpose or in violation of these terms
• Transmitting harmful code, viruses, or malicious software
• Attempting to gain unauthorized access to our systems
• Harassing, abusing, or harming other users
• Impersonating others or providing false information
• Reselling our products without authorization

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product in question
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee uninterrupted or error-free website operation

12. Indemnification

You agree to indemnify and hold harmless Nyeneavorganics from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our products.

13. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

15. Governing Law and Dispute Resolution

• These terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City/State]
• We encourage resolving disputes amicably through customer service before legal action

16. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use after modifications constitutes acceptance of the updated terms.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Nyeneavorganics regarding the use of our website and services.

19. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, strikes, government restrictions, or pandemics.